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I hired Ryan with Philly hardwood to refinish our hardwood floors before we moved into our house. He turned on the air conditioning while working and broke our air conditioner. He must have not being using a dustless system. The filter to the central air conditioner was filled with inches of dust. Ryan then called me on his second day of doing work to complain it was hot in the house. I went to the residence to find the ac broken. I had to spend thousands to replace the ac and parts. The ac contractor advised Ryan should know to replace the filter daily if he going to run it with all the dust. I should of went after Ryan's insurance to pay for the AC repair.
The hardwood floors didn't come out that nice because they never filled the gaps between the boards. The also marked up all of the baseboard paint throughout the house.
I had someone come to the house to get an estimate for finishing my floor. Ryan came over and gave me an estimate and was hired . Unfortunately , he never came or called on the day that was scheduled. I called him three times and was told that the machine had broken and he will call me next week three days before he is to start the job. He would call and expect to do the job the next day. No consideration on my work schedule or time to prepare for it. This is not how you do business . Very unprofessional.
We had hardwood placed throughout our entire house,...tile, carpet, GONE! From initial encounter(browsing) to completed project, Ryan was very professional. The minor issues that came up after completion were immediately resolved. Our floors are "gorgeous" and so very easy to maintain !! You can tell They've been in the lumber/floor business for a long time and won't steer you wrong. - Michel