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This was a disaster from start to finish. While Ryan came out quickly to give an estimate, he rescheduled me 3 times to start the job. The third time he rescheduled, we had to cancel other contractors to accommodate him. He assured me (by text and phone call) that the job would be done "in one day". It took three full days, which I only know because I came home to unsanded floors - no one contacted me to tell me. Because I was going out of town, I had to leave a key with his employees so they could finish the job. I came back to find my personal items broken in the basement, cigarette butts on my basement floor, my boxes opened and rummaged through, urine in my toilet, and bags of trash in my back yard.
I also came home to find that his company destroyed a hand carved Victorian handrail on my staircase. My banister was part of the reason I bought my house - it included a beautiful wooden rosette and curved detailing along the rail. Without consulting me or asking if I wanted it sanded, his company obliterated it. See the photo I attached.
Ryan assured me he would contact me about the damage. I haven't heard from him.
We hired Philly Hardwood Floors to refinish and repair the floors in our row house before moving in. Ryan was great to work with, easy to get in touch with, and flexible in accommodating our schedule. The quote was very fair, both in terms of time and cost. The team did a great job and we're very happy with our floors!