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This was a disaster from start to finish. While Ryan came out quickly to give an estimate, he rescheduled me 3 times to start the job. The third time he rescheduled, we had to cancel other contractors to accommodate him. He assured me (by text and phone call) that the job would be done "in one day". It took three full days, which I only know because I came home to unsanded floors - no one contacted me to tell me. Because I was going out of town, I had to leave a key with his employees so they could finish the job. I came back to find my personal items broken in the basement, cigarette butts on my basement floor, my boxes opened and rummaged through, urine in my toilet, and bags of trash in my back yard.
I also came home to find that his company destroyed a hand carved Victorian handrail on my staircase. My banister was part of the reason I bought my house - it included a beautiful wooden rosette and curved detailing along the rail. Without consulting me or asking if I wanted it sanded, his company obliterated it. See the photo I attached.
Ryan assured me he would contact me about the damage. I haven't heard from him.
We had hardwood placed throughout our entire house,...tile, carpet, GONE! From initial encounter(browsing) to completed project, Ryan was very professional. The minor issues that came up after completion were immediately resolved. Our floors are "gorgeous" and so very easy to maintain !! You can tell They've been in the lumber/floor business for a long time and won't steer you wrong. - Michel